THE KEY SUCCESS FACTORS OF VARIOUS QUALITY ASSESSMENT INSTITUTIONS AND THE QUALITY OF HIGHER EDUCATION SERVICES: A META-ANALYSIS STUDY

The quality of higher education services is one of the most important aspects of evaluating various quality assessment institutions. Therefore, this study aims to prove and analyze the effect of key success factors of various quality assessment institutions on the quality of higher education. This quantitative meta-analysis utilized JASP 0.8 4.0 software. Research publications were selected based on eligibility criteria, including: (1) publications that could be searched in the online international journal search database, such as Emerald, Taylor and Francis, Publons, Springer, Proquest, ERIC, SAGE, Google Scholar, and others; (2) publications written in internationally recognized languages; (3) publications indexed by Scopus, Web of Science, Index Copernicus, or at least indexed by Google Scholar; (4) publications should be related to the key success factors of institutions evaluating the quality of higher education; (5) publications should be within the year 2004-2021; (6) publications had a value of (r), (t), or (F); (7) the sample in the publications studied was N ≥ 72. The results revealed a positive influence of key success factors of various quality assessment institutions on the quality of higher education (p < 0.001; z = 7.497; 95% CI). The effect was categorized as a strong influence (rRE = 0.741 [0.547; 0.935]). Hence, this meta-analysis study can be trusted because no publication bias was detected. Thus, it can be concluded that this research strengthens and enriches the theory related to the application of key success factors of various quality assessment institutions and their relation to improving the quality of higher education.
Keywords: Key success factors; quality assessment agency; the quality of higher education services; meta-analysis study